Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by 999gb ("we", "us", "our", "the Company") through our website at https://999gb.io and any related services, mobile applications, or communication channels. By creating an account or using any 999gb service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

999gb is committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. If you have any questions or concerns about how we handle your data, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on 999gb, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, government-issued ID number (for verification)
• Contact Information: Email address, registered mobile phone number, residential address
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Payment Information: bKash, Nagad, Rocket, or Upay mobile wallet numbers, bank account details, payment card information (processed through secure third-party payment gateways)
• Verification Documents: Copies of government-issued photo ID (passport, national ID card, driver's licence), proof of address (utility bill, bank statement), and mobile wallet screenshots for identity verification
• Communications: Content of messages, emails, or chat conversations you have with our customer support team

2.2 Information We Collect Automatically

When you access 999gb, we automatically collect certain technical and usage data:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Data: IP address, internet service provider, approximate geographic location (city and country level)
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, referral source
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyse Platform usage. You can control cookie settings through your browser.

2.3 Information from Third Parties

We may receive information about you from:

• Payment Providers: Transaction status, payment method verification, fraud screening results from bKash, Nagad, Rocket, Upay, and bank partners
• Game Providers: Game session data, RTP (return to player) statistics, and game outcome logs from providers like Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi
• Identity Verification Services: Confirmation of identity document authenticity and address validation from third-party KYC (Know Your Customer) providers
• Sports Data Providers: Official match results, live score updates, and event statistics for cricket, football, and other sports betting markets

3. How We Use Your Information

999gb processes your personal data for the following purposes:

3.1 Service Provision

• Creating and managing your 999gb account
• Processing deposits, withdrawals, and bet transactions
• Providing access to casino games, sports betting, and other gaming products
• Calculating winnings, settling bets, and crediting your account balance
• Delivering customer support and responding to your inquiries
• Sending account-related notifications (deposit confirmations, withdrawal updates, password resets)

3.2 Verification and Security

• Verifying your identity, age (21+ requirement), and address
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities
• Ensuring compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations
• Monitoring account security and detecting unauthorised access attempts
• Investigating disputes, complaints, or suspected terms violations

3.3 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities, law enforcement, or regulatory bodies
• Maintaining records required by financial regulations and gaming laws
• Enforcing our Terms & Conditions and other legal agreements

3.4 Platform Improvement

• Analysing usage patterns to improve website performance and user experience
• Testing new features, games, and payment methods
• Conducting research to understand player preferences and market trends
• Optimising mobile performance for Bangladesh network conditions

3.5 Marketing Communications (With Consent)

• Sending promotional offers, bonus opportunities, and new game announcements via email or SMS
• Personalising recommendations based on your gaming preferences
• Notifying you about tournaments, special events, and seasonal promotions

You may opt out of marketing communications at any time by adjusting your account preferences or contacting [email protected]. Opting out of marketing will not affect essential account-related communications.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing betting and gaming services as outlined in our Terms & Conditions)
• Legal Obligation: Processing is required to comply with laws, regulations, and legal requirements, including age verification, AML/CTF compliance, and record-keeping obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, Platform improvement, and customer support, provided these interests do not override your fundamental rights
• Consent: Where required by law, we obtain your explicit consent before processing certain data, such as marketing communications or optional data collection

5. Data Sharing and Disclosure

999gb does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (bKash, Nagad, Rocket, Upay, banks, card networks) for transaction processing
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) for game delivery and RNG operations
• Identity verification and KYC service providers for document authentication
• Cloud hosting and data storage providers for secure server infrastructure
• Customer support software providers for ticketing and chat systems
• Analytics and performance monitoring tools

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorise.

5.2 Legal and Regulatory Authorities

We may disclose your personal data to government authorities, law enforcement agencies, regulators, or courts when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with regulatory inquiries or investigations
• Needed to protect the rights, property, or safety of 999gb, our users, or the public
• Required to prevent or investigate suspected fraud, money laundering, or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor organisation. You will be notified of any such change via email or prominent notice on the Platform.

6. Data Retention

999gb retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

After the applicable retention period expires, your personal data is securely deleted, anonymised, or archived in accordance with legal requirements.

7. Your Privacy Rights

You have the following rights regarding your personal data:

7.1 Right to Access

You may request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

7.3 Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain data where required by law or for legitimate purposes such as fraud prevention.

7.4 Right to Restrict Processing

You may request that we limit how we use your data in specific situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

999gb uses cookies and similar technologies to enhance your experience, remember preferences, and analyse Platform usage. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for Platform functionality, account login, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customisation choices.
• Targeting Cookies: Used to deliver personalised promotions and track marketing campaign effectiveness (used only with your consent).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. For more information about cookies, visit your browser's help documentation.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside Bangladesh, including servers located in jurisdictions with different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring the receiving country has adequate data protection laws
• Implementing additional technical and organisational security measures

All international transfers comply with applicable data protection regulations and maintain the same level of protection as guaranteed within Bangladesh.

10. Data Security Measures

999gb implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmission
• Secure password hashing using industry-standard algorithms
• Multi-factor authentication options for account access
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular staff training on data protection and security best practices
• Secure backup systems with encryption at rest

Despite our best efforts, no method of transmission or storage is 100% secure. If you become aware of any security breach or unauthorised access to your account, please notify us immediately at [email protected].

11. Children's Privacy

999gb services are strictly for individuals aged 21 years and older. We do not knowingly collect personal data from anyone under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Any funds in such accounts will be forfeited. Parents or guardians who believe their child has provided personal information to 999gb should contact [email protected] immediately.

12. Changes to This Privacy Policy

999gb reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email or prominent notice on the Platform. Your continued use of 999gb after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Data Protection Officer: Available via the email above
• Support Hours: 24/7 availability
• Response Time: We aim to respond to privacy inquiries within 30 days

For urgent security concerns or suspected data breaches, mark your email with "URGENT - SECURITY" in the subject line for priority handling.